Operations Assistant

A girl holding a pillow and smiling at the camera

The Operations Assistant is supervised by and works collaboratively with the Operations Coordinator, assisting with program logistics, scheduling, communications, and the on-site office, thereby supporting the student experience. The Operations Assistant serves as the marketing and technology liaison with the Duke TIP main office. Housing and meals are provided on site. The Operations Assistant should promote and model Duke TIP mission and policy at all times.

Job Duties

  • Duties include full-time live-in day, evening, night and weekend commitments with one 24-hour day off per week
  • Maintain emergency accessibility 24 hours a day
  • Maintain office hours in accordance with program schedule and student needs
  • Serve as a primary point of contact for parents, host campus representatives, and other stakeholders
  • Assist with program operations, including but not limited to mail, vehicles, materials, fieldtrips, and student arrival and departure
  • Support communication between residential, academic, and administrative staff
  • Manage the Duke TIP parent blog according to provided guidelines
  • Serve as on-site conduit to Duke TIP main office marketing department, collecting and distributing information as directed
  • Oversee Duke TIP deployed technology, managing distribution and collection and troubleshooting as needed
  • Evaluate and report as directed at the end of the program
  • Perform other related duties incidental to the work described herein

Educational Requirements

Completion of a minimum of two years of college is required. Background in communications or marketing is preferred.  Previous office experience and staff experience with a Duke TIP summer program or similar residential program for gifted youth is preferred.

Knowledge, Skills & Abilities

  • Strong customer service skills
  • Excellent communication skills
  • Superior organizational skills and attention to detail
  • Technology tools knowledge (Google Suites and WordPress) 
  • Ability to offer technical support 
  • Real time problem solving skills 
  • Ability to work independently and on a team

 

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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.