If you have questions about TIP programs or your student's account, please visit our Contact Us page for details on how to obtain assistance. You can also email inquiries@tip.duke.edu or call (919) 668-9100 Monday thru Friday from 8 a.m. to 5 p.m. (ET). TIP's Customer Service Representatives can answer most student, parent, and teacher questions and can route you to another staff member when needed.

Shawna Young

Executive Director


Paris Andrew

Director of Partnerships and Engagement


Elaine Atherton

Director of Academics


Jarvis Bailey

Director of Outreach and Access

Brian Cooper

Brian Cooper

Director of Educational Innovation and Online Learning

Judy Elsey

Judy Elsey

Outreach Director

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Julia Conrad Fisher

Director of Online Learning Operations

Patricia Hege

Patricia Hege

Director of Admissions and Student Services


Bethany Hong

Director of Finance and Administration

Matt Makel

Matt Makel

Director of Research


David Mallen

Director, Student Affairs


Tasha Martin

Director of Development and Alumni Engagement

Katy Munger

Katy Munger

Director of External Relations and Communications


Matt Sears

Director of Educational Programs

Lindsay Smith

Lindsay Smith

Program Director, Summer Studies

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Terra Ylizarde

Director of Human Resources

Rob Zangara

Rob Zangara

Director of Information Systems and Instructional Technology